Refund policy
RETURNS & EXCHANGES
Fatima Mustafa accepts Returns and Exchanges in the following instances:
1. Product delivered is inaccurate than the one ordered
2. Product delivered is damaged on receipt
3. Product delivered do not fit
In all the cases above, please be advised:
The product being returned for exchange should be in unused condition, with its original tags intact.
1. Product (s) delivered is inaccurate than the one ordered
If the product delivered is incorrect, we can either do an exchange or can issue you a credit note which you can redeem against a purchase from FatimaMustafa.com within the next 07 days.
The shipping costs for returning the product purchased for exchange will be borne by the FM team in this case.
2. Product (s) delivered is damaged on receipt
If the product delivered is damaged on receipt, we can either do a product replacement or we can issue you a credit note which you can redeem against a purchase from FatimaMustafa.com within the next 07 days.
The shipping costs for returning the product purchased for exchange will be borne by the FM team in this case.
3. Product (s) delivered do not fit
a) The customer ordered a standard size from our website
If the product delivered has sizing issues, we can either do a size exchange or can issue you a credit note which you can redeem against a purchase from FatimaMustafa.com within the next 07 days.
The shipping costs for returning the product purchased for exchange will be borne by the customer. We don’t accept more than 1 size exchange for the same outfit.
Note: We don't allow exchanges on Eid & Sale items.
EXCHANGE PROCESS
After communicating with customer care in the link provided below, please take the following steps to exchange:
- Pack your return securely, in the original package if possible.
- Courier the parcel back to us:Â
03224636119
You can return the products within 07 days of receiving them, in an used, unwashed and unaltered condition, along with the original tags. Please use the services of a trusted courier agency of your choice to return the product.
REFUNDS
We have a no refund policy.